Terms & Conditions

About Us

The Scout Guide Store are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link below.

Our Contact details: Scout Guide Store The Barn, Venn Farm, Tudwick Road, Tiptree, Essex CO5 0SD Phone: 0800 043 2090 Fax: 01621 816668 Email: info@scoutguidestore.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 2 business days. If any item you have ordered is not in stock, you will be notified of an estimated time of delivery.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. All prices shown on the site include VAT where applicable.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please email us using the link on the contact us page, alternatively, you can call on 0800 043 2090 or fax us on 01621 816668 or write to us at Scout Guide Store, The Barn, Venn Farm, Tudwick Road, Tiptree, Essex CO5 0SD.

Privacy Policy

Scout Guide Store do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.|

Returns Policy

Should you wish to return any item, then please post them to Scout Guide Store, The Barn, Venn Farm, Tudwick Road, Tiptree, Essex CO5 0SD please include your original invoice number.

To cover the additional cost of us re-sending a new size you will be charged an additional £1.99 postage. We suggest you try another beaver/cub/scout uniform of a friend to make sure you get the correct size first time.

As customers now and again return wrong sized items, you may receive an item which had been 'Tried on'. However we check all returned items to ensure they remain as new.

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